Frequently Asked Questions

Everything you need to know about your Viralaluna glow.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Are Viralaluna products cruelty-free and vegan?

Yes! We are committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-friendly formulas.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return unopened items for a full refund or exchange.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Can I track my package after it ships?

Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your delivery status in real-time.

Are your products suitable for sensitive skin?

Our formulas are designed with high-quality ingredients to be gentle. However, we always recommend checking the full ingredient list and performing a patch test before full application.