Returns & Exchanges

At Viralaluna, we want you to glow with confidence. If you are not completely satisfied with your beauty purchase, we offer a hassle-free return or exchange within 30 days of delivery.

1

Initiate Your Request

Log into your Viralaluna account or use our guest portal to select the items you wish to return and receive your prepaid shipping label.

2

Prepare the Package

Ensure products are in their original packaging and include all applicators or accessories. Items must be at least 75% full to qualify for a refund.

3

Ship It Back

Affix the provided return label to your package and drop it off at any authorized carrier location. Keep your tracking number for peace of mind.

4

Receive Your Refund

Once our beauty experts inspect your return, we will process your refund to the original payment method or issue store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing